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Making a complaint
Company details
MAKING A COMPLAINT
Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
How ?
You can also contact us by the following email as it is sometimes easier to write quick message.
- Hong Kong S.A.R. (complaint.hongkong@coface.com)
- China (complaint.china@coface.com)
- Taiwan (complaint.taiwan@coface.com)
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable timeline